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FREQUENTLY ASKED QUESTIONS

What is Arc Entertainment?

 

Arc Entertainment is an agency providing top entertainment for events in the UK. We help book acts for weddings, corporate events, and parties.

 

Why Book with Arc Entertainment?

Our friendly staff guide you through the booking process and offer excellent customer service, booking with us is easy and secure.

How Do We Find the Right Act?

 

Our advisers can help find the best acts based on your event details. You can also browse our site and contact us to check availability and get quotes.

 

How Do We Book an Act?

 

Contact us via phone or email. To secure your date, you'll need to pay a small deposit online, we'll then issue a contract between you and the act.

 

What Do We Need to Provide for the Act?

 

Acts need soft drinks for their stay and a meal if booked for over three hours.

 

How Long Will the Act Take to Set Up?

 

Setup time is usually 60-90 minutes. Space requirements vary by act.

 

Can We Choose the Songs?

 

You can discuss your song preferences with the band. They'll try to include your favourites in their setlist but can't guarantee all requests.

 

Do the Acts Supply Their Own Equipment?

 

Yes, all acts bring their own equipment unless stated otherwise.

 

What Are DJ Services?

 

DJ services provide recorded music between live sets.

Options include:

Background Music: Subtle music to set the mood.

Playlist DJ Service: A playlist that matches the event's style.

Manned DJ Service: A band member takes song requests and announcements.

 

When Is the Remaining Balance Due?

 

The remaining balance is due at least seven days before the event. 

 

Do Acts Have Public Liability Insurance and PAT Testing?

 

Yes, all acts have Public Liability Insurance and PAT-tested equipment. Certificates are available upon request.

 

Can You Tell Us About the Contract?

 

Our legally binding contract covers all details and is only cancelable if both parties agree in writing. See our Booking Terms and Conditions for more information.

 

How Do I Make a Complaint?

Send complaints via post or email, and we'll resolve the issue as quickly as possible.

 

Can I View Your Terms and Conditions?

Yes, you can view our full Terms and Conditions by clicking here.

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